Wayfair is hiring work from home in some states!
Wayfair is a huge American e-commerce company that sells furniture. This home goods giant makes over $9 billion a year! This company has over 14 million items. They are hiring work from home customer service agents in all 50 states now!
If you want to make up to $200k in a few years, CLICK HERE to become a home-based proofreader. Caitlin Pyle, multi-millionaire work at home mentor will show you how to work from home as a proofreader and make up to $60/hr! HEAD HERE to begin your work-at-home career NOW!
- Make Extra $2000/Month from Home
- Stock Trading for Beginners. Make $1000 a Day!
- Become a Pinterest Virtual Assistant
- How to Start a Blog
- Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
- SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
- Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
Work From Home Part Time Customer Service
Please note, we are currently only hiring in the below states for this position: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, West Virginia, or District of Columbia
The Wayfair Opportunity:
At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.
This isn’t just about taking another phone call— this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience when it’s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.
You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.
No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.
What Does a Service Associate Do?
- Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we’re ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
- Handle a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.
- Meet Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
- Engage Customers: You’ll need a passion for people. You’ll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.
- Listen Actively and Show Empathy: You will actively listen to understand customer concerns and leverage internal resources to find the best solution to thoroughly address their problem.
- De-Escalate Customer Concerns: Most customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.
- Problem Solve: Solutions aren’t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach.
- Multitask: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.
- Escalate Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed on behalf of Wayfair customers and share any trends with leadership.
- Make Extra $2000/Month from Home
- Stock Trading for Beginners. Make $1000 a Day!
- Become a Pinterest Virtual Assistant
- How to Start a Blog
- Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
- SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
- Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
What are the Pay & Benefits?:
Pay:
- Hourly Pay Rate: at least $15 hourly depending on location (tenure increases starting as early as 6 months)
- Quarterly Performance Bonuses
- Referral Bonus ($500 per eligible referral)
Benefits:
- 401(k) with company match up to 4%
- Paid Time Off (start accruing time immediately)
- 7 Paid Federal Holidays and 1 Floating Holiday
- Paid / Unpaid Parental Leave options
- Eligible Tuition Reimbursement (up to $5,250)
- Wayfair Employee Discount
- Volunteer Day for Community Service (Paid Day Off)
What are the Requirements?
- We are currently only hiring for this position in the current states: Alabama, Arkansas, Illinois, Iowa, Kansas, Kentucky, Louisiana, Minnesota, Mississippi, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, Tennessee, Texas and Wisconsin
- You must be 18 years of age or older.
- You must hold a High School Diploma, GED, or equivalent.
- You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
- A knowledge of working within Windows Operating Systems or equivalent.
- A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
- Wayfair wants to ensure your success, this is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
- Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.
Why Wayfair Customer Service?
At Wayfair, we care about our customers. Whether it’s over the phone or through chat or email, this fast-paced environment allows us to provide solutions and ensure a seamless delivery experience wherever our customers feel most comfortable. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty. We’ll provide the training, tools, and equipment—all you need is a love for problem solving and a dedication to a phenomenal customer experience.
-
- Make Extra $2000/Month from Home
- Stock Trading for Beginners. Make $1000 a Day!
- Become a Pinterest Virtual Assistant
- How to Start a Blog
- Survey Junkie: Make $5-$25 from home in your spare time the EASY way: try new products, give your opinion and take part in focus groups. Join Survey Junkie Now.
- SwagBucks: Shop, watch videos and earn money FAST. Join SwagBucks Now
- Ibotta App: Get cash back on purchases. Shop and earn cash FAST. Join Ibotta Now
CLICK HERE TO APPLY NOW
We are participants in the Amazon Associates program and other affiliate programs. There are referral links on this page, and I may receive a small commission, at no cost to you, if you purchase through my link. Thank you.
Related Posts
50+ Proofreading Editing Jobs Online – Proofreading Jobs For Beginners 2020
How to Start a Blog for FREE. Sign up with Bluehost and Save 50%
16 Best Ways to Make Money on Pinterest in 2020
100+ Work at Home Jobs for Beginners 2020 – No Experience Needed
Work from Home Computers and Digital Tools. Get them Here and Make Money Online.
U.S Government Wants to Pay You $23 an Hour to Work from Home 2020
The Coolest Tools for Making Money Online. Check Them Out Here
Virtual Assistant Jobs and Pinterest Jobs 2020 – How to Become a Pinterest Virtual Assistant
120 Legitimate Ways to Make Extra Money 2020
This Blogger Went from $0 to $30 Million a Year. Read This Amazing Story Here!
Survey Junkie Review: How to Make Money on Survey Junkie. Legit or Scam?
How to Start a Profitable WordPress Blog. Go Here and Use This FREE Step-by-Step Guide.
120+ Non-Phone Work From Home Jobs – 2020 Best List
How to Start a Blog – The Best WordPress Themes for New Bloggers
How to Proofread Anywhere, Make Money Every Week and Quit Your Job!
The post Wayfair is Hiring Work from Home in the United States Now! appeared first on How We Make Money Online .