-
Sorin Alupoaie
- Founder of Swifteq
- $21,700 monthly revenue
- Published July 22, 2024 by Fardeen Khan
- Reviewed and edited by Niall Doherty
Sorin Alupoaie from Ireland 
is the founder of Swifteq where they create “Zendesk Apps to help Support teams”
(Zendesk is a popular customer support software with 100,000+ customers.)
In a recent post, Sorin writes…
This month, I hit an important milestone — over €20,000 [$21.7K] in monthly recurring revenue (MRR) and over 300 customers with Swifteq…
Swifteq is completely bootstrapped (no outside investors), solely founded and profitable, which is a great feeling.
Here’s their entire suite of 11 apps listed on Zendesk Marketplace.
What worked for Sorin…
Built useful tools: I’ve focused on creating apps that make a real difference in my customers’ day-to-day work. All my recent apps have paying customers, and some are driving a lot of our recent growth.
Automated routine tasks: I’ve freed up my time by automating parts of the trial and customer lifecycle processes that used to take up too much of my day…
Started taking marketing seriously: I’m still new to this, but I’ve made good progress recently.
Looking at Zendesk Marketplace, there’s 3 ways you can work with them 
- Apps – build and sell software, like Sorin.
- Themes – build and sell themes (usually $299 a pop).
- Partners – Become a Zendesk expert and offer consulting.
For app ideas, you could look through the marketplace and find poorly rated apps. If lots of people are complaining about one, there may be an opportunity to build a better alternative.
You could take the same approach with themes 
And the consulting side of things can also be a big business, as we’ve seen from this Asana and Pipedrive consultant…
Last words from Sorin…
Building great products for my customers is still my priority, but I’ve learned that it takes more than that. You need to build a business around your products, and that means marketing, sales, support, and everything else.
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